About Us

You can cancel your booking at any stage, we understand changes in your itinerary can occur last minute. Considering this, we would appreciate your notice of cancellation as soon as possible, to avoid situations were a driver is already en route to the requested pickup address. In order to cancel, you can call us, email us or speak to one of our operators directly on our website using the chat feature (check the bottom left corner).

To cancel, we will require your booking ID, your name and a reason of cancellation.

Seeing some of the tactics used by our competitors when it comes to cancelling a booking, we like to think that we are very easy going and always aim to refund our customers the full journey amount (where applicable). As long you give us 24 hours notice (prior to the scheduled pickup time) we will refund your journey in full! Pre-paid bookings will be refunded in maximum 5 working days from the moment of cancellation.

If a booking is cancelled less than 24 hours prior to the schedule pick-up time, there will be a cancellation fee applied, which depends on the time we were informed…

• • Between 24 and 3 hours before pick-up time = 30% of journey price
  • Between 3 hours and up to the pick-up time = 50% of journey price
  • Once journey has commenced (driver on the way) = 100% of journey price

• If you booked a journey for the wrong date/time, but failed to inform us = 50% of journey price to rebook
• If you double booked with a different company, but failed to inform or cancel the journey with us = 50% of journey price + parking/waiting fee
• If you have booked a journey with us, but did not turn up, we will require a cancellation fee be paid, for time wasting = 50% of journey price + parking/waiting fee

The allocated driver will be waiting for you at the arrivals hall of the airport you will be landing on, with your name displayed on a board. Our driver will schedule the pickup time according to the actual landing time of your flight (if provided, actual landing time + 30mins* = pickup time / 30mins* reflects minimum timeframe we recommend after landing, you can modify the timeframe to your own preference) and will wait free of charge (parking & waiting time included) for up to 30 mins after the scheduled pickup time.

You will be provided with the driver details prior to the journey commencing, and will know the driver’s name, phone number and all car registration details to ensure you are able to spot each other with ease. If for any reason you are unable to locate your driver, it is best to contact the driver first as he will be able to assist you best. If you are unable to locate your driver, you can call us, email us or speak to one of our operators directly on our website using the chat feature (check the bottom left corner) for further assistance.

Depending on the airport you will be landing on, the main reference point at the arrivals hall is…

• • Gatwick Airport T. North > near M&S / Boots shop;
  • Gatwick Airport T. South > near Costa Coffee shop;

• • Heathrow Airport T. 1 > terminal closed;
  • Heathrow Airport T. 2 > near WHSmith shop at arrivals;
  • Heathrow Airport T. 3 > near WHSmith / Boots shop at arrivals;
  • Heathrow Airport T. 4 > near Costa Coffee shop at arrivals;
  • Heathrow Airport T. 5 > domestic flights – near M&S shop / all other flights – near Costa Coffee shop at arrivals;

• • Stansted Airport > near Costa Coffee shop at arrivals;
  • Luton Airport > near Costa Coffee shop at arrivals;
  • Southend Airport > outside terminal – short stay car park;
  • London City Airport > near WHSmith shop at arrivals

Depending on the number of passengers and luggage, we recommend different size vehicles which we believe will best suite your needs and don’t jeopardise your comfort either. Of course, if you have more unusual types of luggage, things can get tricky… Reason why we have listed below some of the more frequent items our clients have asked us to carry for them.

• • Saloon Car fits 3 passengers along with 2 hand luggage and 2 items of checked* luggage (*small or medium size, for large luggages we recommend an Estate Car).

• • Executive Car fits 3 passengers along with 2 hand luggage and 2 items of checked* luggage (*small or medium size, for large luggages we recommend an Executive MPV Car).

• • Estate Car fits 4 passengers along with 2 hand luggage and 4 items of checked* luggage (*small or medium size, for large luggages we recommend an MPV Car).

• • MPV Car fits 4 passengers along with 4 hand luggage and 4 items of checked* luggage (*small or medium size, for large luggages we recommend an MPV5 Car).

• • MPV5 Car fits 5 passengers along with 2 hand luggage and 4 items of checked* luggage or only 5 checked* luggage (*small or medium size, for large luggages we recommend an MPV8 Car).

• • MPV6 Car fits 6 passengers along with only 6 hand luggage (if you have more than this amount of luggages, we recommend an MPV8 Car).

• • Executive MPV Car fits 6 passengers along with 6 hand luggage and 6 items of checked* luggage (*small or medium size, for large luggages we recommend an MPV8 Car).

• • MPV8 Car / Minivan fits 8 passengers along with 8 hand luggage and 8 items of checked luggage.
• For groups of 9 passengers or more, we can either provide you with 2 (or more) vehicles or we can provide you with a quote for a coach from one of our partners. Such services are only available if you call us, email us at or speak to one of our operators directly on our website using the chat feature (check the bottom left corner).
• *Executive = executive vehicle (Mercedes E Class / BMW 5 Series / Audi A6 / Mercedes Vito or Viano) + executive package (refreshments, newspaper/magazines and WiFi* access);
• *Hand Luggage = cabin bag (which you are allowed to take with you on board the plane) which shouldn’t be any bigger/heavier than 56x36x23cm and/or 7kg (15lb) / also known as a laptop bag, handbag, briefcase, backpack;
• *Checked luggage = check in luggage or checked bag, which isn’t taken with you on board the plane) which shouldn’t be any bigger than 90x75x43cm and/or 23kg (51lb).

Although you can book your transfer whenever you would like, we always recommend you do this at least 24 hours prior to your required pick-up. Short notice request cannot always be honoured seeing we might not have an available driver in the area of your request or we might be fully booked at the time; these type of requests are also subject to extra charges and can be more expensive compared to what you were quoted on our website (applies to requests within 6 hours of requested pick-up time). In extreme situations, your booking can be cancelled if we are unable to find an available driver, but we will inform you within 90 minutes of bookings (applies to bookings processed online – website).

Depending on the type of vehicle you go for, by default, you can have one of the following cars undertaking your transfer…

• • Saloon category includes: VW Passat, Citroen C4, Ford Mondeo, Skoda Superb, Toyota Prius, Hyundai I50, Vauxhall Insignia, Toyota Prius or similar
  • Executive category includes: Mercedes E Class, BMW 5 Series, Audi A6 or similar;
  • Estate category includes: VW Passat Estate, Ford Mondeo Estate, Vauxhall Zafira, VW Touran, Toyota Prius+ or similar;
  • MPV/MPV5 category includes: VW Sharan, Ford Galaxy, Citroen Picasso, Toyota Prius+ or similar;
  • MPV6-8 category includes: VW Transporter, Mercedes Viano, Mercedes Vito, Vauxhall Vivaro, Hyundai I8 or similar;

We do not make any promises on the type of vehicle that will be undertaking your transfer. Special requests can be made at the time of booking but we can never guarantee a specific make/model will be undertaking your transfer (exceptions can occur for the executive service). Over 95% of the vehicles within our fleet are 2012 or newer; all well maintained, in excellent working condition and clean. So far we have a proven track record of offering reliable and clean vehicles for all our transfers.

You can book your transfer requirement using our online booking website at any time of the day or during office hours (3:00 AM – 23:00 PM London time),